Why?
Shopify’s July 2025 security update disables private‑app tokens. Standard‑platform channels must re‑authenticate via OAuth before July 17 to keep syncing.
How to Reconnect via OAuth
- Connections → Sales Channels → open your Shopify channel.
- Click Integrations → Sync Listings → Integration Settings.
- Press Reconnect via OAuth (top‑right).
- In the Shopify window, sign in if prompted and click Install.
- Wait for Connection Status: Connected in Flxpoint.
Note: Don't see the Re-Authorize button. You may be using a custom app (API token). See the next section.
Custom App (API Token) Users – Update Permissions
If your connection shows the API token instead of OAuth, keep the custom app but enable the new permission inside Shopify:
- In Shopify Admin, go to Apps → Develop apps.
- Select your existing custom app.
- Click Configuration → Admin API integration.
-
Enable
read/write_publications(located under Store content > Publications). - Click Save ➜ Install app.
Return to Flxpoint and test a Sync Listings job.
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Troubleshooting
| Issue | Fix |
|---|---|
| OAuth window blocked | Allow pop‑ups, click Reconnect again |
| Error 400 Oauth error invalid_scope: The access scope is invalid: read_merchant_managed | Reset the page and try again |
| Sync returns 401 | Log out of Shopify, repeat steps with store‑owner account |
| Publish fails with "Publication does not exist or is not publishable" | The sales channel (publication) tied to your store has changed or is no longer published. In Shopify, confirm the sales channel you publish to is active under Settings > Apps and sales channels. Then in Flxpoint open the Shopify channel's Sync Listings → Integration Settings, re‑select the correct sales channel and Save to refresh the connection. If you use a custom app, also confirm the read/write_publications permission is enabled (see the section above), then re‑run the sync. |