Amazon is a simplified channel integration in Flxpoint that enables you to attach your SKUs to existing listings in the Amazon catalog, sync basic inventory/pricing, and manage orders. This integration does not support creating brand-new ASINs, multi‐warehouse updates, or business pricing.
How to Connect
📋 Phase 1: Initial Channel Setup
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Log Into Flxpoint
Go to your Flxpoint login page and enter your credentials. If you can’t find it, check your email for the link or ask support.
Go to Channels
Click Channels in the sidebar. If hidden, use the menu icon to expand.
Add Integration
Click + Add Integration. Have your Amazon credentials ready.
Tip: If the button’s missing, refresh the page.
Choose Amazon & Name
Select Amazon, name it (e.g., “Amazon US Main”), and click Continue.
Example: Use “Amazon CA Store” for Canada.
Start Setup
Click Get Started on the setup screen to begin.
🔐 Phase 2: Authentication & Connection
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Select the Integration Type
In the wizard, choose Sales Channel to sync sales data.
Connect Your Account
Enter these credentials:
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Marketplace ID - Find it in Seller Central: Settings > Account Info > Marketplace ID (e.g., “ATVPDKIKX0DER” for US).
Example: “A2EUQ1WTGCTBG2” for Canada.
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Selling Partner ID - Unique to your account. Get it from Seller Central: Settings > Account Info > Selling Partner ID (e.g., “A123B456C789”).
Tip: Use the links below to access Seller Central: Note: These links will open in a new tab for your convenience.
Note: For US and CA, use separate credentials. Errors here block syncs—verify carefully!
Authorize Access
Enter IDs, click Test Connection, then Continue.
Important: If it fails, check IDs and account match.
Verify Connection
Confirm details (e.g., “Amazon US Main - ATVPDKIKX0DER”) and proceed.
Example: Fix if it shows the wrong account.
🔄 Phase 3: SKU Mapping & Configuration
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Set Up SKU Mapping
Match your Inventory SKU (e.g., “WIDGET-123”) to Amazon Listing SKU.
- Ensure they align with listings.
- Add a prefix (e.g., “AMZ-”) if needed.
Pro Tip: Use “AMZ-US-WIDGET-123” for US, “AMZ-CA-WIDGET-123” for CA.
Configure Integration Settings
Enable these:
- Inventory & Pricing: Syncs stock and prices.
- Order Sync: Pulls new orders.
- Shipment Tracking: Updates shipping.
Example: A $19.99 price update syncs automatically.
Complete Setup
Review all settings and click Save.
Next Steps: Check dashboard tomorrow for syncs.
Listing Operation
Import Listings
Supported | Amazon Import Listings
Introduction to Amazon Import Listings
Welcome to the Fixpoint (FP) Amazon Import Listings integration guide! This integration allows you to import product listings from your Amazon sales channel into Fixpoint. It ensures seamless data synchronization. Let’s get started!
The Fixpoint Amazon Import Listings integration enables you to:
- Import product listings from Amazon into Fixpoint.
- Create and update products and listings based on Amazon data.
- Manage inventory with imported SKUs and titles.
The integration follows these steps:
- 1 Connecting to Amazon: Establish a connection using your Selling Partner ID and Marketplace ID (e.g., US (ATVPDKIKX0DER)).
- 2 Fetching Product Data: A GET call to the Amazon Listings API retrieves product details.
- 3 Extracting Product Details: Extract SKU and Title from the API response.
- 4 Importing Data: Import the extracted data into Fixpoint based on the selected management option.
- 5 Execution: Run manually with Run Sync or schedule (e.g., daily).
Pro Tip: Schedule regular syncs to keep your inventory updated.
Note: API failures pause the integration and trigger notifications.
Customize the integration with these settings:
- Import Option: Choose to import product listings from the sales channel.
- Product & Listing Management: Select to create and update products & listings.
- Master SKU: Set Amazon Product - SKU as the Master SKU.
- Include FBM Quantity: Optionally include FBM quantity in the import.
- New Listings Status: Optionally set new listings to paused.
- Scheduling: Run manually or schedule (e.g., daily at 6 AM UTC).
Note: Ensure Master SKU is correctly mapped to avoid duplicates.
Follow these steps:
- 1 Add the Integration: Go to Channels > Amazon > Integrations, select “Import Listings.”
- 2 Connect to Amazon: Use your Amazon API credentials or set up a new connection via OAuth2 authentication.
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3 Configure Settings:
- Enable the import option.
- Select “Create and update products & listings” under Product & Listing Management.
- Set Amazon Product - SKU as Master SKU.
- Optionally enable Include FBM Quantity.
- Optionally enable Set New Listings To Paused.
- Configure scheduling.
- 4 Run the Integration: Start with Run Sync or schedule.
Be aware of these limitations:
- Missing Data: If an item is missing price or quantity, it might be skipped.
- Mismatched SKUs: Mismatched SKUs can cause duplicates. Make sure your SKUs match exactly.
- Data Scope: No images or advanced attributes are imported via Standard. Only basic fields (SKU, title, etc.) are saved.
- Brand Gating: If a listing is restricted, Amazon might skip it in the feed.
- Invalid Data: Extremely high quantity (e.g., 999999) might be treated as invalid data.
Troubleshoot issues with these steps:
- Connection Issues: Verify Marketplace ID and Selling Partner ID.
- Missing Items: Check for missing price or quantity in the feed.
- Duplicate Listings: Ensure SKUs match exactly and correct any mismatches.
- Skipped Listings: Verify no brand gating or invalid data (e.g., high quantity).
- Contact Support: Reach out to Amazon support with error details.
Diagnostic Tip: Check SKU consistency to avoid duplicates.
Key information:
- Date: As of 11:07 PM -04, June 23, 2025, this integration is operational.
- Saved Fields: Only SKU and Title are saved from the import.
- API Limits: Monitor to avoid sync interruptions.
Pro Tip: Ensure all SKUs are unique to prevent duplicates.
Conclusion
The Fixpoint Amazon Import Listings integration automates the import of product listings, ensuring your system reflects accurate SKU and title data from Amazon. Customize settings to fit your workflow, streamlining inventory management. Happy importing!
Publish Listings
Supported | Amazon Publish Listings
Introduction to Amazon Publish Listings
Welcome to the Fixpoint (FP) Amazon Publish Listings integration guide! This integration allows you to create and publish listings from your catalog to Amazon. It ensures seamless product synchronization. Let’s get started!
The Fixpoint Amazon Publish Listings integration enables you to:
- Create and publish channel listings from products in your catalog.
- Automate listing updates on Amazon.
- Streamline product management across platforms.
The integration follows these steps:
- 1 Connecting to Amazon: Establish a connection using your Selling Partner ID and Marketplace ID (e.g., US (ATVPDKIKX0DER)).
- 2 Fetching Product Data: A GET call to the Amazon Listings API retrieves product details.
- 3 Extracting Product Details: Extract ASIN, SKU, and other fields from the API response.
- 4 Mapping Data: Map Amazon fields (e.g., ASIN, SKU) to your system’s fields using a mapping template.
- 5 Publishing Listings: Import the mapped data to create and publish listings on Amazon.
- 6 Execution: Run manually with Run Sync or schedule (e.g., daily).
Pro Tip: Schedule regular syncs to keep listings updated.
Note: API failures pause the integration and trigger notifications.
Customize the integration with these settings:
- Sync Frequency: Choose to sync product data for new or updated listings within a specific time frame (e.g., last 24 hours).
- Authentication: Enter Marketplace ID and Selling Partner ID.
- Scheduling: Run manually or schedule (e.g., daily at 6 AM UTC).
- Mapping Template: Define how Amazon fields sync to your system (e.g., ASIN to Product ID).
Note: Ensure Selling Partner ID is correctly entered to avoid authentication issues.
Follow these steps:
- 1 Add the Integration: Go to Channels > Amazon > Integrations, select “Publish Listings.”
- 2 Connect to Amazon: Use your Amazon API credentials or set up a new connection via OAuth2 authentication.
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3 Configure Settings:
- Set sync frequency (e.g., last 24 hours).
- Enter Marketplace ID (e.g., US (ATVPDKIKX0DER)) and Selling Partner ID.
- Configure scheduling.
- 4 Create Mapping Template: Configure field mappings (see Mapping Template Details).
- 5 Run the Integration: Start with Run Sync or schedule.
Mapping templates control which Amazon product data is imported into your system.
Interface Overview
- Screen labeled “Amazon” at the top; name your template (e.g., “Amazon Publish Listings 1”).
- Buttons: Run Sync, View Logs, Adjust Schedule, Integration Settings, Manage Mapping, Remove Connection.
- Columns: Amazon fields (left), your system fields (right).
Mapping Options
- Enable: Send the field (e.g., ASIN).
- Disable: Ignore the field (e.g., Handling Time).
- Required Fields: ASIN, SKU.
ASIN Mapping Requirement
The ASIN field must be mapped to ensure proper product identification.
- Required Field: ASIN uniquely identifies the product.
-
Error Scenario: Unmapped ASIN may cause:
Invalid request: Missing required field 'ASIN' for product sync
- Fix: Go to Channels > Amazon > Templates > Publish Listings > Field Mapping, enable ASIN, save, and re-run sync.
Recommendation: Always enable ASIN and SKU for reliable product syncing.
Complete Field Mappings
Below are the fields you can enable for syncing:
Product Details
| Amazon Field | Maps To | Example | Purpose | Status |
|---|---|---|---|---|
| ASIN | Product ID | B07KXJZZYJ | Unique product identifier | Enabled |
| SKU | SKU | ABC123 | Stock keeping unit | Enabled |
| Price | Price | 29.99 | Product price | Enabled |
| Handling Time | Handling Time | 2 days | Processing duration | Enabled |
Practice Mapping
Try enabling/disabling Amazon - ASIN:
Be aware of these limitations:
- No brand-new ASIN creation: If the ASIN is not found, the publish job will fail.
- Repricer Conflicts: If you're using a third-party repricer, avoid mapping "price" in your Publish feed. The feed may overwrite repricer updates.
- Condition Notes: Condition notes are ignored for "New" condition on Standard integration.
- API Rate Limits: Exceeding Amazon API limits pauses the integration.
- Data Scope: Only fetches data available via the Amazon Listings API.
- Required Fields: ASIN and SKU must be enabled.
Troubleshoot issues with these steps:
- Connection Issues: Verify Marketplace ID and Selling Partner ID.
- API Errors: Ensure the Amazon Listings API is accessible.
- Missing Data: Check mapping template for enabled fields (e.g., ASIN, SKU).
- Rate Limits: Confirm you haven’t hit Amazon API limits.
- Contact Support: Reach out to Amazon support with error details.
Diagnostic Tip: Missing product data often results from disabled required fields.
Amazon Canada Listings Showing "Missing Offer"
If you are using the Amazon Canada integration and notice that some or all listings show a status of “Missing Offer” in your Amazon Seller Central account, even though the listings appear published in Flxpoint, follow the steps below to understand and resolve the issue.
What This Means
A “Missing Offer” status in Amazon Seller Central typically indicates that the product listing exists, but Amazon does not recognize any active offer attached to it. This prevents the product from being buyable on the marketplace.
Confirm These Conditions First
- The SKU is published from Flxpoint to Amazon Canada.
- The product has a valid price and inventory quantity.
- The correct channel is selected for publishing (Amazon Canada).
- The SKU is active (not archived) in both the Products and Inventory sections of your Flxpoint account.
Common Causes and Fixes
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1 Product Archived or Incorrect SKU Prefix: If the SKU is archived, Amazon may not link the offer properly.
- Ensure the SKU in Flxpoint matches the intended prefix (e.g., FLXMYPHAM_ rather than ISMYPHAM_).
- Remove any old or archived products with incorrect prefixes and recreate the product using the correct one.
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2 Listing Is Not Syncing Offer Information:
- Run a Publish Listings job manually for Amazon Canada.
- Navigate to the Amazon channel settings and verify the product is linked correctly.
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3 Fulfillment Settings Require Update:
- Go to your Send Order Settings for the FragranceX source and confirm API credentials are entered and valid.
- Test the API connection if needed.
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4 Auto Processing Is Disabled:
- If “Auto Process Fulfillment Requests” is disabled in your order settings, orders and inventory updates may not flow automatically.
- Enable this setting to reduce manual intervention.
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5 Amazon Account or API Limitations:
- Occasionally, Amazon may delay recognizing offers due to internal processing or API limits.
- If the issue persists after confirming settings, allow a few hours for Amazon to refresh listings.
Next Steps
- Try manually republishing the SKU from Flxpoint.
- Compare the product details in Amazon Seller Central to what is shown in Flxpoint.
- Contact Flxpoint Support and include:
- The affected SKU(s).
- A screenshot from Amazon Seller Central.
- Confirmation that the product is active and published in Flxpoint.
Key information:
- Date: As of 11:01 PM -04, June 23, 2025, this integration is operational.
- Required Fields: ASIN and SKU must be enabled.
- API Limits: Monitor to avoid sync interruptions.
Pro Tip: Enable all required fields to ensure accurate product syncing.
Conclusion
The Fixpoint Amazon Publish Listings integration automates listing creation and updates, ensuring your system reflects accurate product details on Amazon. Customize mappings and schedules to fit your workflow, streamlining product management. Happy syncing!
Sync & Link Listings
Supported | Amazon Sync and Link Listings
Introduction to Amazon Sync and Link Listings
Welcome to the Fixpoint (FP) Amazon Sync and Link Listings integration guide! This integration synchronizes and links existing Amazon listings with your Fixpoint catalog. It ensures accurate inventory and listing alignment. Let’s get started!
The Fixpoint Amazon Sync and Link Listings integration enables you to:
- Synchronize inventory quantities and prices with Amazon listings.
- Link existing Amazon listings to your Fixpoint products.
- Automate updates for linked listings.
The integration follows these steps:
- 1 Connecting to Amazon: Establish a connection using your Selling Partner ID and Marketplace ID (e.g., US (ATVPDKIKX0DER)).
- 2 Fetching Listing Data: A GET call to the Amazon Listings API retrieves existing listings.
- 3 Extracting Listing Details: Extract ASIN, SKU, quantity, and price from the API response.
- 4 Mapping Data: Map Amazon fields to your system’s fields using a mapping template.
- 5 Syncing and Linking: Update quantities and prices, then link listings to Fixpoint products.
- 6 Execution: Run manually with Run Sync or schedule (e.g., daily).
Pro Tip: Schedule regular syncs to maintain real-time inventory accuracy.
Note: API failures pause the integration and trigger notifications.
Customize the integration with these settings:
- Sync Frequency: Choose to sync data for updated listings within a specific time frame (e.g., last 24 hours).
- Authentication: Enter Marketplace ID and Selling Partner ID.
- Scheduling: Run manually or schedule (e.g., daily at 6 AM UTC).
- Mapping Template: Define how Amazon fields sync to your system (e.g., ASIN to Product ID).
Note: Verify authentication details to ensure successful syncs.
Follow these steps:
- 1 Add the Integration: Go to Channels > Amazon > Integrations, select “Sync and Link Listings.”
- 2 Connect to Amazon: Use your Amazon API credentials or set up a new connection via OAuth2 authentication.
-
3 Configure Settings:
- Set sync frequency (e.g., last 24 hours).
- Enter Marketplace ID (e.g., US (ATVPDKIKX0DER)) and Selling Partner ID.
- Configure scheduling.
- 4 Create Mapping Template: Configure field mappings (see Mapping Template Details).
- 5 Run the Integration: Start with Run Sync or schedule.
Mapping templates control which Amazon listing data is synchronized and linked with your system.
Interface Overview
- Screen labeled “Amazon” at the top; name your template (e.g., “Amazon Sync and Link 1”).
- Buttons: Run Sync, View Logs, Adjust Schedule, Integration Settings, Manage Mapping, Remove Connection.
- Columns: Amazon fields (left), your system fields (right).
Mapping Options
- Enable: Send the field (e.g., ASIN).
- Disable: Ignore the field (e.g., Condition).
- Required Fields: ASIN, SKU.
ASIN Mapping Requirement
The ASIN field must be mapped to ensure proper listing identification.
- Required Field: ASIN uniquely identifies the listing.
-
Error Scenario: Unmapped ASIN may cause:
Invalid request: Missing required field 'ASIN' for sync
- Fix: Go to Channels > Amazon > Templates > Sync and Link Listings > Field Mapping, enable ASIN, save, and re-run sync.
Recommendation: Always enable ASIN and SKU for reliable syncing.
Complete Field Mappings
Below are the fields you can enable for syncing:
Listing Details
| Amazon Field | Maps To | Example | Purpose | Status |
|---|---|---|---|---|
| ASIN | Product ID | B07KXJZZYJ | Unique listing identifier | Enabled |
| SKU | SKU | ABC123 | Stock keeping unit | Enabled |
| Quantity | Inventory Quantity | 50 | Available stock | Enabled |
| Price | Price | 29.99 | Listing price | Enabled |
Be aware of these limitations:
- API Rate Limits: Exceeding Amazon API limits pauses the integration.
- Data Scope: Only fetches data available via the Amazon Listings API.
- Required Fields: ASIN and SKU must be enabled.
Troubleshoot issues with these steps:
- Connection Issues: Verify Marketplace ID and Selling Partner ID.
- API Errors: Ensure the Amazon Listings API is accessible.
- Missing Data: Check mapping template for enabled fields (e.g., ASIN, SKU).
- Rate Limits: Confirm you haven’t hit Amazon API limits.
- Contact Support: Reach out to Amazon support with error details.
Diagnostic Tip: Missing data often results from disabled required fields.
Key information:
- Date: As of 11:15 PM -04, June 23, 2025, this integration is operational.
- Required Fields: ASIN and SKU must be enabled.
- API Limits: Monitor to avoid sync interruptions.
Pro Tip: Enable all required fields for accurate syncing.
Conclusion
The Fixpoint Amazon Sync and Link Listings integration automates the synchronization and linking of listings, ensuring your system reflects accurate inventory and pricing on Amazon. Customize mappings and schedules to fit your workflow. Happy syncing!
Order Operations
Get Orders
Supported | Amazon Get Orders
Introduction to Amazon Get Orders
Welcome to the Fixpoint (FP) Amazon Get Orders integration guide! This integration retrieves order details from your Amazon sales channel into Fixpoint. It ensures accurate order tracking and management. Let’s get started!
The Fixpoint Amazon Get Orders integration enables you to:
- Retrieve order details from Amazon into Fixpoint.
- Track order statuses and customer information.
- Automate order processing workflows.
The integration follows these steps:
- 1 Connecting to Amazon: Establish a connection using your Selling Partner ID and Marketplace ID (e.g., US (ATVPDKIKX0DER)).
- 2 Fetching Order Data: A GET call to the Amazon Orders API retrieves order details.
- 3 Extracting Order Details: Extract order ID, customer details, and status from the API response.
- 4 Mapping Data: Map Amazon order fields to your system’s fields using a mapping template.
- 5 Importing Data: Import the mapped data into Fixpoint for processing.
- 6 Execution: Run manually with Run Sync or schedule (e.g., hourly).
Pro Tip: Schedule frequent syncs for real-time order updates.
Note: API failures pause the integration and trigger notifications.
Customize the integration with these settings:
- Sync Frequency: Choose to sync orders within a specific time frame (e.g., last 24 hours).
- Authentication: Enter Marketplace ID and Selling Partner ID.
- Scheduling: Run manually or schedule (e.g., hourly at 30 minutes past the hour).
- Order Status Filter: Select statuses to import (e.g., Unshipped, Shipped).
Note: Set a short time frame for frequent updates to avoid API limits.
Follow these steps:
- 1 Add the Integration: Go to Channels > Amazon > Integrations, select “Get Orders.”
- 2 Connect to Amazon: Use your Amazon API credentials or set up a new connection via OAuth2 authentication.
-
3 Configure Settings:
- Set sync frequency (e.g., last 24 hours).
- Enter Marketplace ID (e.g., US (ATVPDKIKX0DER)) and Selling Partner ID.
- Configure scheduling (e.g., hourly).
- Select order status filters (e.g., Unshipped).
- 4 Create Mapping Template: Configure field mappings (see Mapping Template Details).
- 5 Run the Integration: Start with Run Sync or schedule.
Mapping templates control which Amazon order data is imported into your system.
Interface Overview
- Screen labeled “Amazon” at the top; name your template (e.g., “Amazon Get Orders 1”).
- Buttons: Run Sync, View Logs, Adjust Schedule, Integration Settings, Manage Mapping, Remove Connection.
- Columns: Amazon fields (left), your system fields (right).
Mapping Options
- Enable: Send the field (e.g., Order ID).
- Disable: Ignore the field (e.g., Shipping Notes).
- Required Fields: Order ID, Status.
Order ID Mapping Requirement
The Order ID field must be mapped to ensure proper order identification.
- Required Field: Order ID uniquely identifies the order.
-
Error Scenario: Unmapped Order ID may cause:
Invalid request: Missing required field 'Order ID' for order sync
- Fix: Go to Channels > Amazon > Templates > Get Orders > Field Mapping, enable Order ID, save, and re-run sync.
Recommendation: Always enable Order ID and Status for reliable order syncing.
Complete Field Mappings
Below are the fields you can enable for syncing:
Order Details
| Amazon Field | Maps To | Example | Purpose | Status |
|---|---|---|---|---|
| Order ID | Order Number | 123-4567890-1234567 | Unique order identifier | Enabled |
| Customer Name | Customer Name | John Doe | Customer full name | Enabled |
| Status | Order Status | Unshipped | Current order status | Enabled |
| Shipping Address | Shipping Address | 123 Main St, NY | Delivery location | Enabled |
Be aware of these limitations:
- API Rate Limits: Exceeding Amazon API limits pauses the integration.
- Order Scope: Only retrieves orders within the specified time frame and status filter.
- Partial Data: Some order details (e.g., shipping notes) may not be available via Standard.
Troubleshoot issues with these steps:
- Connection Issues: Verify Marketplace ID and Selling Partner ID.
- Missing Orders: Check the time frame and status filters.
- API Errors: Ensure the Amazon Orders API is accessible.
- Rate Limits: Confirm you haven’t hit Amazon API limits.
- Contact Support: Reach out to Amazon support with error details.
Diagnostic Tip: Adjust the time frame if orders are missing.
Key information:
- Date: As of 11:25 PM -04, June 23, 2025, this integration is operational.
- API Limits: Monitor to avoid sync interruptions.
- Status Filter: Default includes Unshipped and Shipped orders.
Pro Tip: Use frequent syncs for real-time order tracking.
Conclusion
The Fixpoint Amazon Get Orders integration automates the retrieval of order details, ensuring your system reflects accurate order data from Amazon. Customize mappings and settings to fit your workflow, streamlining order management. Happy syncing!
Sync Orders
Supported | Amazon Sync Orders
Introduction to Amazon Sync Orders
Welcome to the Fixpoint (FP) Amazon Sync Orders integration guide! This integration synchronizes order statuses and details between Amazon and Fixpoint. It ensures real-time order updates and fulfillment tracking. Let’s get started!
The Fixpoint Amazon Sync Orders integration enables you to:
- Synchronize order statuses (e.g., Shipped, Delivered) with Amazon.
- Update order details and tracking information in Fixpoint.
- Automate fulfillment workflows based on order updates.
The integration follows these steps:
- 1 Connecting to Amazon: Establish a connection using your Selling Partner ID and Marketplace ID (e.g., US (ATVPDKIKX0DER)).
- 2 Fetching Order Data: A GET call to the Amazon Orders API retrieves order updates.
- 3 Extracting Order Details: Extract order ID, status, and tracking information from the API response.
- 4 Mapping Data: Map Amazon order fields to your system’s fields using a mapping template.
- 5 Syncing Data: Update order statuses and details in Fixpoint based on Amazon data.
- 6 Execution: Run manually with Run Sync or schedule (e.g., hourly).
Pro Tip: Schedule frequent syncs for real-time status updates.
Note: API failures pause the integration and trigger notifications.
Customize the integration with these settings:
- Sync Frequency: Choose to sync orders within a specific time frame (e.g., last 24 hours).
- Authentication: Enter Marketplace ID and Selling Partner ID.
- Scheduling: Run manually or schedule (e.g., hourly at 15 minutes past the hour).
- Order Status Filter: Select statuses to sync (e.g., Shipped, Delivered).
Note: Use a short time frame for frequent updates to avoid API limits.
Follow these steps:
- 1 Add the Integration: Go to Channels > Amazon > Integrations, select “Sync Orders.”
- 2 Connect to Amazon: Use your Amazon API credentials or set up a new connection via OAuth2 authentication.
-
3 Configure Settings:
- Set sync frequency (e.g., last 24 hours).
- Enter Marketplace ID (e.g., US (ATVPDKIKX0DER)) and Selling Partner ID.
- Configure scheduling (e.g., hourly).
- Select order status filters (e.g., Shipped).
- 4 Create Mapping Template: Configure field mappings (see Mapping Template Details).
- 5 Run the Integration: Start with Run Sync or schedule.
Mapping templates control which Amazon order data is synchronized with your system.
Interface Overview
- Screen labeled “Amazon” at the top; name your template (e.g., “Amazon Sync Orders 1”).
- Buttons: Run Sync, View Logs, Adjust Schedule, Integration Settings, Manage Mapping, Remove Connection.
- Columns: Amazon fields (left), your system fields (right).
Mapping Options
- Enable: Send the field (e.g., Order ID).
- Disable: Ignore the field (e.g., Shipping Notes).
- Required Fields: Order ID, Status.
Order ID Mapping Requirement
The Order ID field must be mapped to ensure proper order identification.
- Required Field: Order ID uniquely identifies the order.
-
Error Scenario: Unmapped Order ID may cause:
Invalid request: Missing required field 'Order ID' for order sync
- Fix: Go to Channels > Amazon > Templates > Sync Orders > Field Mapping, enable Order ID, save, and re-run sync.
Recommendation: Always enable Order ID and Status for reliable order syncing.
Complete Field Mappings
Below are the fields you can enable for syncing:
Order Details
| Amazon Field | Maps To | Example | Purpose | Status |
|---|---|---|---|---|
| Order ID | Order Number | 123-4567890-1234567 | Unique order identifier | Enabled |
| Customer Name | Customer Name | John Doe | Customer full name | Enabled |
| Status | Order Status | Shipped | Current order status | Enabled |
| Tracking Number | Tracking Number | 1Z999AA10123456784 | Shipping tracking code | Enabled |
Be aware of these limitations:
- API Rate Limits: Exceeding Amazon API limits pauses the integration.
- Order Scope: Only syncs orders within the specified time frame and status filter.
- Partial Updates: Some order details (e.g., carrier notes) may not sync via Standard.
Troubleshoot issues with these steps:
- Connection Issues: Verify Marketplace ID and Selling Partner ID.
- Missing Updates: Check the time frame and status filters.
- API Errors: Ensure the Amazon Orders API is accessible.
- Rate Limits: Confirm you haven’t hit Amazon API limits.
- Contact Support: Reach out to Amazon support with error details.
Diagnostic Tip: Adjust the time frame if updates are missing.
Key information:
- Date: As of 11:25 PM -04, June 23, 2025, this integration is operational.
- API Limits: Monitor to avoid sync interruptions.
- Status Filter: Default includes Shipped and Delivered orders.
Pro Tip: Use frequent syncs for real-time order tracking.
Conclusion
The Fixpoint Amazon Sync Orders integration automates the synchronization of order statuses and details, ensuring your system reflects real-time updates from Amazon. Customize mappings and settings to fit your workflow, streamlining fulfillment processes. Happy syncing!