Flxpoint's eBay channel lets users manage inventory, orders, and shipments within one platform. This document provides a step-by-step guide covering account login, authentication, SKU mapping, and API configuration. Follow these instructions to connect your eBay seller account to Flxpoint.
How to Connect
📋 Phase 1: Initial Channel Setup
+
Access the Channels Section
Log into your Flxpoint account and navigate to the Channels section to begin setting up your eBay integration.
Create a New eBay Channel
Click on + Add Channel to initiate the process of connecting your eBay seller account to Flxpoint.
Tip: Having your eBay seller account credentials ready will make this process smoother.
Select eBay & Name Your Channel
In the popup that appears:
- Choose eBay as your channel type
- Enter a descriptive channel name (e.g., "eBay Main Store")
- Click Save to continue to the next step
Start the Integration Process
After creating your channel, you'll see a message that says "No integrations created yet." Click the Get Started button to launch the setup wizard and begin configuring your eBay connection.
🔐 Phase 2: Authentication & Connection
+
Select the eBay Marketplace Integration
In the Setup Integrations wizard, select eBay Marketplace Integration to proceed with connecting your eBay seller account.
Connect to eBay
Click on the Connect to eBay button to initiate the authentication process. This will establish the connection between Flxpoint and your eBay seller account.
Authorize Access
You'll be redirected to eBay's authentication page. Log in with your eBay seller credentials and grant the necessary permissions for Flxpoint to access your account.
Important: Make sure you're logged into the correct eBay seller account before granting permissions. Flxpoint will only be able to manage listings and orders for the account you authorize.
Verify Connection
Once you've successfully authenticated with eBay, you'll be returned to the Flxpoint setup screen. Review your connection details to ensure everything is correct, then click Continue to proceed with the integration setup.
🔄 Phase 3: SKU Mapping & Configuration
+
Set Up SKU Mapping
Map your internal Inventory SKU to your eBay Listing SKU to ensure proper inventory synchronization. This step is crucial for maintaining accurate inventory levels across platforms.
- Ensure your SKU mapping matches your eBay listings to avoid inventory errors
- You can optionally set an SKU prefix if needed for better organization
Pro Tip: Use a consistent naming convention across all your sales channels for easier inventory management. For example, if your internal SKU is "WIDGET-123", your eBay SKU might be "EB-WIDGET-123".
Configure API Connection
To enable automated features, configure your API connection with these key components:
- Inventory & Pricing: Enable automatic synchronization of inventory levels and price updates between Flxpoint and eBay
- Order Sync: Set up automatic order processing by linking your eBay account to pull in new orders
- Shipment Tracking: Configure shipment tracking updates to automatically notify eBay and your customers when orders ship
Complete Setup
Review all your settings and click Save to finalize your eBay integration.
Next Steps: After completing the setup, your eBay channel will begin syncing with Flxpoint. You can now manage your eBay listings, inventory, and orders directly from your Flxpoint dashboard.
×
![]()
Listing Operations
Import Listings
Supported | eBay - Import Listings
Introduction to eBay Import Listings Integration
This guide will help you set up the Import Listings integration for eBay on Flxpoint. It allows you to pull your eBay listings into Flxpoint, ensuring your inventory data is consistent. Let’s get started!
This integration imports your eBay listings into Flxpoint to streamline inventory management:
- Pulls listings from eBay based on a specified time frame (e.g., last 7 days).
- Creates and updates products and listings in Flxpoint using eBay data.
- Allows you to set a Master SKU for better organization and tracking.
- Supports pausing newly imported listings to prevent syncing until inventory is properly linked.
Key Benefit: Automates the import of eBay listings into Flxpoint, ensuring consistent inventory data and reducing manual updates.
The integration follows these steps:
- Data Retrieval: Flxpoint uses the eBay GetSellerList API call to fetch listings with parameters like DetailLevel=RETURN_ALL, IncludeVariations=true, and EndTimeFrom set to the configured time frame (e.g., last 7 days).
- Data Mapping: Maps eBay listing data to Flxpoint fields (e.g., eBay SKU or ItemID to Flxpoint ListingParent.SKU, eBay Title to Flxpoint ListingParent.Title).
- Product Creation: Creates or updates products and listings in Flxpoint based on the mapped data.
- Master SKU Assignment: Assigns a Master SKU to variants based on your chosen eBay field (e.g., eBay Listing Variant - SKU).
- Execution: Runs manually via "Run Sync" or on a schedule via "Adjust Schedule."
Data Retrieval Tip: When setting the time frame, ensure it captures all relevant listings to avoid missing data during import.
Customize how listings are imported with these settings:
- Enable Import Listings: Toggle on to start importing eBay listings into Flxpoint.
- Import Listings from Last X Days: Set the time frame for importing listings (e.g., last 7 days).
- Create and Update Products & Listings: Enable to automatically create or update products and listings in Flxpoint.
- Set Your Master SKU: Choose the eBay field (e.g., eBay Listing Variant - SKU) to map to Flxpoint’s Master SKU.
- Set New Listings to Paused: Automatically pause newly imported listings to manage inventory syncing.
Important Configuration Note: Pausing new listings gives you time to verify inventory links before syncing, preventing unintended updates.
Follow these steps to configure the Import Listings integration:
eBay
- 1 Authenticate eBay Channel: Ensure your eBay channel is authenticated in Flxpoint with the correct API credentials.
- 2 Enable Import Listings: Toggle on "Import Listings" in the eBay channel settings.
- 3 Set Time Frame: Specify the number of days (e.g., 7) to import listings from.
- 4 Enable Product Creation: Turn on "Create and Update Products & Listings" to allow Flxpoint to manage products.
- 5 Configure Master SKU: Select the eBay field (e.g., eBay Listing Variant - SKU) to map to the Master SKU.
- 6 Pause New Listings (Optional): Enable "Set New Listings to Paused" if you want to review listings before syncing.
- 7 Run the Integration: Start manually with "Run Sync" or schedule via "Adjust Schedule."
Setup Tip: Test the integration with a small time frame to ensure listings import correctly before scheduling a full sync.
The integration maps eBay data to Flxpoint fields for seamless inventory management.
Mapping Fields
Below is a table of fields you can map, complete with examples and purposes:
| eBay Field | Flxpoint Field | Example | Purpose |
|---|---|---|---|
| eBayItem.SKU (or ItemID if SKU unavailable) | ListingParent.SKU | ITEM123 | Unique identifier for the listing parent. |
| eBayItem.Title | ListingParent.Title | Blue T-Shirt | Title of the listing parent. |
| eBayItem.Description | ListingParent.Description | A comfortable blue t-shirt made of cotton. | Description of the listing parent. |
| eBayItem.PrimaryCategory.CategoryName | ListingParent.CategoryOne | Clothing | Primary category (or Secondary/FreeAdded if applicable). |
| eBayItem.PictureDetails.PictureURL[] | ListingParent.Images[].URL | https://example.com/image.jpg | Image URLs for the listing (includes ExternalPictureURL[]). |
| eBayVariation.SKU | ListingVariant.SKU | VAR456 | SKU for the variant. |
| eBay Listing Variant - SKU (configurable) | ListingVariant.MasterSKU | VAR456 | Master SKU assigned based on your chosen field. |
| eBayVariation.VariationTitle | ListingVariant.Title | Blue T-Shirt - Large | Title of the variant. |
| eBayVariation.VariationProductListingDetails.UPC | ListingVariant.UPC | 123456789012 | UPC for the variant. |
| eBayVariation.Quantity | ListingVariant.Quantity | 10 | Quantity available for the variant. |
| eBayVariation.StartPrice.Value | ListingVariant.Price | $25.00 | Price of the variant. |
| eBayVariation.VariationSpecifics[] | ListingVariant.Options[] | Size: Large, Color: Blue | Variant options (e.g., size, color). |
Mapping Simulator
Simulate mapping an eBay field to Flxpoint:
Be aware of the following limitations:
- Current Date and Time: As of 08:45 PM -04 on Tuesday, May 20, 2025, this integration is fully operational for importing listings from eBay.
- Paused Listings: Listings paused on eBay may still be imported unless filtered by status.
- Custom Fields: Not supported for mapping beyond the predefined fields.
Important Limitation: To avoid importing paused listings, ensure your status filters are correctly configured in Flxpoint.
Optimize your Import Listings integration with these best practices:
- Test with a Small Time Frame: Start with a short time frame (e.g., 1 day) to verify mappings before importing a larger dataset.
- Pause New Listings Initially: Enable "Set New Listings to Paused" to review and link inventory before syncing.
- Choose the Right Master SKU Field: Select an eBay field that consistently identifies variants to avoid duplication.
- Schedule Regular Syncs: Use "Adjust Schedule" to automate imports and keep inventory up to date.
- Monitor API Credentials: Regularly check your eBay API credentials to prevent sync failures.
Testing Tip: Create a test eBay listing to validate your mapping settings before running a full import.
If you encounter issues:
-
Error: API Call Fails
- Potential Cause: Incorrect eBay API credentials.
- Solution: Verify your eBay API credentials and ensure the GetSellerList call parameters are correct.
-
Error: Missing Listings
- Potential Cause: The time frame setting (e.g., last 7 days) does not include the listings you expect.
- Solution: Adjust the time frame to ensure listings fall within the specified range.
-
Error: Incorrect Mapping
- Potential Cause: The Master SKU field selection does not match your eBay data structure.
- Solution: Confirm the Master SKU field selection aligns with your eBay data.
-
Error: Sync Not Running
- Potential Cause: The sync schedule is not set, or there’s an issue with manual triggering.
- Solution: Verify the sync schedule or run manually with "Run Sync."
Debugging Tip: Check Flxpoint logs for specific error messages related to the API call or mapping issues to identify the root cause.
Conclusion
With this integration set up, your eBay listings will be seamlessly imported into Flxpoint, ensuring accurate inventory data. You can now manage your products and listings efficiently within Flxpoint.
Sync & Link Listings
Supported | eBay - Sync & Link Listings
Introduction to eBay Sync & Link Listings Integration
This guide will help you set up the Sync & Link Listings integration for eBay on Flxpoint. It ensures your Flxpoint listings stay in sync with eBay by automatically updating pricing and quantity data. It also links your listings using identifiers like SKU. Let’s get started!
This integration keeps your inventory data consistent between Flxpoint and eBay, reducing overselling and pricing errors:
- Automatically syncs pricing and quantity updates between Flxpoint and eBay listings.
- Links Flxpoint listings to eBay listings using a chosen identifier (e.g., SKU, GTIN, UPC).
- Supports actions like pausing or unpausing eBay listings directly from Flxpoint.
Key Benefit: Streamlines inventory management by ensuring your eBay listings reflect the latest pricing and quantity data from Flxpoint.
The integration follows these steps:
-
Initiation: Flxpoint retrieves active listings from eBay in batches of 100 using the endpoint
getsellerlist. - Linking: Matches Flxpoint listings to eBay listings using the selected identifier (e.g., SKU).
-
Syncing: Updates pricing and quantity on eBay based on Flxpoint data using the endpoint
ReviseInventoryStatus. - Status Updates: If a product is out of stock in Flxpoint, the eBay listing can be paused or unpaused based on your settings.
- Execution: Runs manually via "Run Sync" or on a schedule via "Adjust Schedule."
Linking Tip: Ensure your identifier matches exactly between Flxpoint and eBay to avoid linking errors.
Customize how your listings are synced and linked with these settings:
- Enable Sync Listings: Turn on to automatically sync pricing and quantity data with eBay.
- Linking Identifier: Choose the identifier to link listings (e.g., SKU, GTIN, UPC).
- Mapping Template: Enable or disable fields to control what data is synced (e.g., enable/disable "Quantity").
Important Configuration Note: Use SKU as the linking identifier for the most reliable matching between Flxpoint and eBay.
Follow these steps to configure the Sync & Link Listings integration:
eBay
- 1 Authenticate eBay Channel: Ensure your eBay channel is authenticated in Flxpoint with the correct API credentials.
- 2 Enable Sync Listings: Find "Sync Listings" in the eBay channel settings and toggle it on.
-
3 Configure Linking Identifier: Set the identifier to link Flxpoint and eBay listings:
- SKU: Recommended for reliable linking (a unique Flxpoint ID).
- GTIN: Global Trade Item Number.
- UPC: Universal Product Code.
- 4 Create a Mapping Template: Use "Manage Mapping" to define which fields to sync (see Mapping Template Details).
- 5 Run the Integration: Start manually with "Run Sync" or schedule via "Adjust Schedule."
Setup Tip: Test the sync with a small batch of listings to ensure linking and data updates work as expected before scheduling a full sync.
The mapping template controls which data fields are synced between Flxpoint and eBay. You can enable or disable fields to customize the sync process.
Mapping Fields
Below is a table of fields you can map, complete with examples and purposes:
| Flxpoint Field | eBay Field | Example | Purpose | Status |
|---|---|---|---|---|
| List Price | eBay Variant: Start Price | $25.00 | Syncs the listing price to eBay. | Enabled |
| Quantity | eBay Variant: Quantity | 10 | Syncs the available quantity to eBay. | Enabled |
| SKU | eBay Variant: SKU | ITEM123 | Used for linking listings between Flxpoint and eBay. | Enabled |
Mapping Simulator
Simulate enabling or disabling a field for syncing:
Here are some essential details to understand the Sync & Link Listings integration:
- Current Date and Time: As of 08:52 PM -04 on Tuesday, May 20, 2025, this integration is fully operational for syncing and linking listings with eBay.
-
API Endpoints: Uses
getsellerlistfor retrieving listings andReviseInventoryStatusfor updating pricing and quantity. - Batch Processing: Listings are retrieved in batches of 100 to optimize performance.
- Out-of-Stock Behavior: When quantity reaches 0, eBay automatically marks the product as out of stock unless paused.
Important Note: Ensure your identifier (e.g., SKU) matches exactly between Flxpoint and eBay to avoid linking errors.
Optimize your Sync & Link Listings integration with these best practices:
- Use SKU for Linking: SKU is the most reliable identifier for matching listings between Flxpoint and eBay.
- Enable Key Fields: Ensure "Quantity" and "List Price" are enabled in the mapping template for accurate syncing.
- Test Sync First: Run a manual sync with a small batch to verify linking and data updates before scheduling.
- Schedule Regular Syncs: Use "Adjust Schedule" to automate updates and keep inventory consistent.
- Monitor Out-of-Stock Behavior: Be aware that eBay will mark listings as out of stock when quantity reaches 0 unless paused.
Testing Tip: Create a test listing in Flxpoint to validate your linking and syncing settings before running a full sync.
If you encounter issues:
-
Error: Authentication Fails
- Potential Cause: Incorrect eBay API credentials.
- Solution: Verify your eBay API credentials are correct and re-authenticate your channel.
-
Error: Linking Fails
- Potential Cause: The selected identifier (e.g., SKU) does not match between Flxpoint and eBay.
- Solution: Ensure the identifier matches exactly between the two systems.
-
Error: Sync Issues
- Potential Cause: The "Quantity" field is not enabled in the mapping template.
- Solution: Check the mapping template and enable the "Quantity" field if quantities aren’t updating.
-
Error: Sync Not Running
- Potential Cause: The sync schedule is not set, or there’s an issue with manual triggering.
- Solution: Verify the sync schedule or run manually with "Run Sync."
Debugging Tip: Review Flxpoint logs for specific error messages related to API calls or linking failures to identify the root cause.
Conclusion
With this integration set up, your Flxpoint and eBay listings will stay in sync, ensuring accurate pricing and quantity data. You can now manage your inventory efficiently across both platforms.
Publish Listings
Not supported.
Order Operations
Get Orders
eBay Legacy integration: Supported
Supported | eBay - Get Orders
Introduction to eBay Get Orders Integration
This guide will help you set up the Get Orders integration for eBay on Flxpoint. It allows you to import your eBay orders into Flxpoint, ensuring your sales data is consistent and manageable. Let’s get started!
This integration imports your eBay orders into Flxpoint to streamline order management:
- Pulls orders from eBay based on a specified time frame (e.g., last 5 days).
- Imports orders with specific statuses (e.g., Complete).
- Manages personal identifying information retention for compliance.
- Maps eBay order data to Flxpoint fields for seamless integration.
Key Benefit: Automates the import of eBay orders into Flxpoint, ensuring consistent sales data and simplifying order processing.
The integration follows these steps:
-
Data Retrieval: Flxpoint fetches orders from eBay in batches of 10 using the endpoint
getorders. -
Item Lookup: For each order, Flxpoint uses the endpoint
GetItemCallto get SKU data if needed. - Data Mapping: Maps eBay order data to Flxpoint fields (e.g., eBay Order ID to Flxpoint Channel Invoice: Invoice Number).
- Order Import: Imports orders into Flxpoint, including invoice and shipping details.
- Execution: Runs manually via "Run Sync" or on a schedule via "Adjust Schedule."
Order Retrieval Tip: When setting the time frame, ensure it captures all relevant orders to avoid missing data during import.
Customize how orders are imported with these settings:
- Enable Import Orders: Toggle on to start importing eBay orders into Flxpoint.
- Fetch Last X Days Orders: Set the time frame for importing orders (e.g., last 5 days).
- Import Orders With Status: Choose the order status to import (e.g., Complete, All).
- Personal Identifying Information Retention: Set the duration to retain personal data (e.g., Indefinitely, 30 days After Shipment).
Important PII Note: Configure PII retention to comply with privacy regulations, such as GDPR or CCPA, to avoid legal issues.
Follow these steps to configure the Get Orders integration:
eBay
- 1 Authenticate eBay Channel: Ensure your eBay channel is authenticated in Flxpoint with the correct API credentials.
- 2 Enable Import Orders: Toggle on "Import Orders" in the eBay channel settings.
- 3 Set Time Frame: Specify the number of days (e.g., 5) to import orders from.
- 4 Select Order Status: Choose the status of orders to import (e.g., Complete).
- 5 Configure Data Retention: Set the personal identifying information retention period (e.g., 30 days After Shipment).
- 6 Run the Integration: Start manually with "Run Sync" or schedule via "Adjust Schedule."
Setup Tip: Test the integration with a short time frame to ensure orders import correctly before scheduling a full sync.
The integration maps eBay data to Flxpoint fields for seamless order management.
Mapping Fields
Below is a table of fields you can map, complete with examples and purposes:
| Category | eBay Field | Flxpoint Field | Example | Purpose |
|---|---|---|---|---|
| eBay Order | ||||
| Created Time | Channel Invoice: Created On | 2025-05-20 | Records when the invoice was created. | |
| eBay Order ID | Channel Invoice: Invoice Number | 123456-789 | Unique identifier for the invoice. | |
| Import Charge | Channel Invoice: Other Cost | $5.00 | Includes additional import fees. | |
| Total Shipping Service Cost | Channel Invoice: Shipping Cost | $10.00 | Total cost of shipping for the order. | |
| Subtotal | Channel Invoice: Subtotal | $50.00 | Subtotal before taxes and shipping. | |
| Total | Channel Invoice: Total | $65.00 | Total cost of the order. | |
| Created Time | Order: Ordered On | 2025-05-20 | Records when the order was placed. | |
| eBay Order Item | ||||
| Sale Price | Order Line Item: Price | $25.00 | Price per unit for the item. | |
| Quantity | Order Line Item: Quantity | 2 | Number of units ordered. | |
| SKU | Order Line Item: SKU | ABC123 | Stock Keeping Unit for the item. | |
| Title | Order Line Item: Title | Blue T-Shirt | Title of the ordered item. | |
| eBay Shipping Address | ||||
| Address 1 | Shipping Address: Address Line 1 | 123 Main St | Primary shipping address line. | |
| Address 1 | Billing Address: Address Line 1 | 123 Main St | Primary billing address line. | |
| Address 2 | Shipping Address: Address Line 2 | Apt 4B | Secondary shipping address line. | |
| Address 2 | Billing Address: Address Line 2 | Apt 4B | Secondary billing address line. | |
| City Name | Shipping Address: City | Springfield | City for shipping address. | |
| City Name | Billing Address: City | Springfield | City for billing address. | |
| Company Name | Shipping Address: Company Name | Acme Corp | Company name for shipping address. | |
| Company Name | Billing Address: Company Name | Acme Corp | Company name for billing address. | |
| Country Name | Shipping Address: Country | USA | Country for shipping address. | |
| Country Name | Billing Address: Country | USA | Country for billing address. | |
| Country Code | Shipping Address: Country Code | US | Country code for shipping address. | |
| Country Code | Billing Address: Country Code | US | Country code for billing address. | |
| Name | Shipping Address: Full Name | John Smith | Full name for shipping address. | |
| Name | Billing Address: Full Name | John Smith | Full name for billing address. | |
| Phone | Shipping Address: Phone | 555-123-4567 | Phone number for shipping address. | |
| Phone | Billing Address: Phone | 555-123-4567 | Phone number for billing address. | |
| Postal Code | Shipping Address: Postal Code | 62701 | Postal code for shipping address. | |
| Postal Code | Billing Address: Postal Code | 62701 | Postal code for billing address. | |
| StateOrProvince | Shipping Address: State | IL | State for shipping address. | |
| StateOrProvince | Billing Address: State | IL | State for billing address. | |
Mapping Simulator
Simulate mapping an eBay field to Flxpoint:
Additional details about the integration’s capabilities:
- Current Date and Time: As of 08:45 PM -04 on Tuesday, May 20, 2025, this integration is fully operational for importing orders from eBay.
- Order & Payment Statuses: Supported. Invoice information is available in the same order call.
- Order Acknowledgement: Not supported.
- Order Receipt / Invoice (eBay Currency): Supported. Currency is USD from the store.
- Shipping Selection: Supported. Different shipping methods are available from the channel (e.g., UPSGround, FedExHomeDelivery, USPSFirstClass). User needs to complete shipping mapping accordingly.
- Custom Fields: Not supported.
- PII Restrictions: Supported. Personal identifying information retention is configurable.
- Digital Items / Donations: Not supported.
- Weight & Dimensions (& Units): Not supported.
- Tax Logic: If Tax field is null, set SalesTaxAmount as Tax Cost.
Important Shipping Note: Ensure shipping methods are mapped correctly in Flxpoint to match eBay’s accepted methods, or updates may fail.
Optimize your Get Orders integration with these best practices:
- Test with a Small Time Frame: Start with a short time frame (e.g., 1 day) to verify mappings before importing a larger dataset.
- Select Appropriate Status: Choose an order status like "Complete" to focus on finalized orders and avoid duplicates.
- Configure PII Retention: Set a retention period (e.g., 30 days After Shipment) to comply with privacy regulations.
- Schedule Regular Syncs: Use "Adjust Schedule" to automate imports and keep sales data up to date.
- Unique Tracking Numbers: Do not use the same tracking number for different eBay orders. Each order must have a unique tracking number to avoid synchronization failures with eBay.
- Include Carrier and Shipping Method: Always add carrier (e.g., USPS, FedEx, UPS) and shipping method (e.g., Ground, Priority Mail) information when manually adding shipments to ensure tracking syncs correctly to eBay.
Contact Information Format: When including customer contact details in shipping instructions, use a consistent format like "John Smith, 555-123-4567" to ensure delivery personnel can easily reach the recipient if needed.
If you encounter issues:
-
Error: Authentication Fails
- Potential Cause: Incorrect eBay API credentials.
- Solution: Verify your eBay API credentials are correct and re-authenticate your channel.
-
Error: Missing Orders
- Potential Cause: The time frame setting (e.g., last 5 days) does not include the orders you expect.
- Solution: Adjust the time frame to ensure orders fall within the specified range.
-
Error: Tracking Sync Fails
- Potential Cause: Duplicate tracking numbers or missing carrier/shipping method information.
- Solution: Ensure each eBay order has a unique tracking number and that carrier and shipping method details are included.
Debugging Tip: Check Flxpoint logs for specific error messages related to API calls or data mapping issues to identify the root cause.
Conclusion
With this integration set up, your eBay orders will be seamlessly imported into Flxpoint, ensuring accurate sales data. You can now manage your orders efficiently within Flxpoint.
Sync Orders
Supported | eBay - Sync Orders
Introduction to eBay Sync Orders Integration
This guide will help you set up the Sync Orders integration for eBay on Flxpoint. It ensures your order data, such as shipment details, stays in sync between Flxpoint and eBay, keeping your sales channel updated. Let’s get started!
This integration synchronizes order data between Flxpoint and eBay to maintain consistency:
- Automatically updates eBay with shipment details like carrier, method, and tracking number.
- Handles sync errors by setting a fallback carrier/method ("other").
- Supports partial order item shipments and post-shipment status updates.
Key Benefit: Ensures your eBay orders reflect the latest shipment details from Flxpoint, keeping your sales channel accurate and up to date.
The integration follows these steps:
- Data Retrieval: Flxpoint uses item IDs received during the Get Orders operation to update tracking.
-
Order Update: Updates eBay orders with shipment details using the endpoint
CompleteSaleCall. - Status Sync: Updates the order status to shipped with each sync (partial/full).
- Error Handling: If a carrier/method isn’t accepted, it defaults to "other" to avoid sync failure.
- Execution: Runs manually via "Run Sync" or on a schedule via "Adjust Schedule."
Sync Tip: Ensure your carrier and shipping method mappings are accurate to avoid fallback to "other," which may affect tracking accuracy on eBay.
Customize how orders are synced with these settings:
- Enable Sync Orders: Toggle on to automatically sync order data with eBay.
- If Default Carrier Not Accepted Then Set to Other: Enable to use "other" as a fallback carrier/method if the default fails, preventing sync rejection.
Important Configuration Note: Enabling the fallback carrier option ensures smoother syncing by avoiding rejections due to unrecognized carriers or methods.
Follow these steps to configure the Sync Orders integration:
eBay
- 1 Authenticate eBay Channel: Ensure your eBay channel is authenticated in Flxpoint with the correct API credentials.
- 2 Enable Sync Orders: Toggle on "Sync Orders" in the eBay channel settings.
- 3 Configure Fallback Carrier: Enable "If Default Carrier Not Accepted Then Set to Other" to handle sync errors gracefully.
- 4 Create a Mapping Template: Use "Manage Mapping" to define which fields to sync (see Mapping Template).
- 5 Run the Integration: Start manually with "Run Sync" or schedule via "Adjust Schedule."
Setup Tip: Test the sync with a small batch of orders to ensure shipment details update correctly on eBay before scheduling a full sync.
The integration maps Flxpoint data to eBay fields to ensure accurate order synchronization.
Mapping Fields
Below is a table of fields you can map, complete with examples and purposes:
| Flxpoint Field | eBay Field | Example | Purpose | Status |
|---|---|---|---|---|
| Carrier | eBay Fulfillment: Fulfillment Data - Carrier Name | USPS | The carrier used for shipping (e.g., USPS, FedEx). | Enabled |
| Method | eBay Fulfillment: Fulfillment Data - Shipping Method | Priority Mail | The shipping method used (e.g., Ground, Priority Mail). | Enabled |
| Tracking Number | eBay Fulfillment: Fulfillment Data - Shipping Tracking Number | 9400100000000000000000 | The tracking number for the shipment. | Enabled |
Mapping Simulator
Simulate mapping a Flxpoint field to eBay:
Additional details about the integration’s capabilities:
- Current Date and Time: As of 08:52 PM -04 on Tuesday, May 20, 2025, this integration is fully operational for syncing orders with eBay.
-
API Endpoint: Uses
CompleteSaleCallto update eBay orders with shipment details. - Platform "Notify Customer" Flow: Not supported.
- Partial Order Item Shipments: Supported.
- Post-Shipment Status Updates: Supported. Order status is updated to shipped with each sync (partial/full).
- Manual Order Item Updates: Not supported.
Important Limitation: For manual updates or customer notifications, manage them directly on eBay or use other Flxpoint integrations.
Optimize your Sync Orders integration with these best practices:
- Enable Fallback Carrier: Turn on "If Default Carrier Not Accepted Then Set to Other" to prevent sync failures due to unrecognized carriers or methods.
- Verify Mapping Template: Ensure all required fields (Carrier, Method, Tracking Number) are mapped correctly to avoid incomplete updates on eBay.
- Test with Partial Shipments: Sync a small batch of orders with partial shipments to confirm status updates work as expected.
- Schedule Regular Syncs: Use "Adjust Schedule" to automate updates and keep order data consistent.
- Monitor API Credentials: Regularly check your eBay API credentials to prevent authentication failures during syncs.
Testing Tip: Set up a test order in Flxpoint to validate your carrier and method mappings before running a full sync.
If you encounter issues:
-
Error: Authentication Fails
- Potential Cause: Incorrect eBay API credentials.
- Solution: Verify your eBay API credentials are correct and re-authenticate your channel.
-
Error: Carrier Rejection
- Potential Cause: The carrier or method is not accepted by eBay.
- Solution: Ensure the "If Default Carrier Not Accepted Then Set to Other" option is enabled to avoid sync failures.
-
Error: Mapping Issues
- Potential Cause: Required fields (e.g., Tracking Number) are not enabled in the mapping template.
- Solution: Check the mapping template and ensure all required fields are enabled.
-
Error: Sync Not Running
- Potential Cause: The sync schedule is not set, or there’s an issue with manual triggering.
- Solution: Verify the sync schedule or run manually with "Run Sync."
Debugging Tip: Review Flxpoint logs for specific error messages related to API calls or mapping issues to identify the root cause.
Conclusion
With this integration set up, your Flxpoint and eBay order data will stay in sync, ensuring accurate shipment details. You can now manage your orders efficiently across both platforms.