Want to automate your orders and see them flow seamlessly to your suppliers? You're in the right place! This guide will show you how to set up order routing, so your orders process automatically without manual intervention. 

Critical: You must enable auto-processing for orders to route properly, without it, orders will sit in your system waiting for manual action.

Quick Start: Get Your Orders Moving Automatically

Goal: Set up automated order routing, so orders flow from your store to suppliers without manual work.

Why this matters: Orders won't route to suppliers unless you enable automation. Many users think Flxpoint isn't working, when really they just need to turn on auto-processing.

Essential Steps (Do These First!)

1. Navigate to Settings → Orders
2. Choose your routing method (Preferred Source or Lower Cost)
3. ✅ CRITICAL: Enable "Auto Process Fulfillment Requests"
   • This is the switch that makes orders flow automatically
   • Without this, orders will sit waiting for manual approval
4. Configure your source priority or cost settings
5. Save your changes

Choose Your Routing Method

Option 1: Preferred Source Routing (Recommended for Most Users)

Best for: When you have trusted suppliers you prefer to use first.

How it works: Orders try your #1 source first, then #2, then #3, and so on until fulfilled.

Setup steps:

1. In Order Routing settings, select "Route orders based on priority"
2. Arrange your sources in order of preference (drag to reorder)
3. Enable sources by clicking the toggle switch next to each one
4. ✅ Enable "Auto Process Fulfillment Requests"

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Option 2: Lower Cost Routing

Best for: When you want to minimize costs and have multiple sources with similar reliability.

How it works: Checks your preferred source first, then finds the lowest-cost option among remaining sources.

Setup steps:

1. Select "Route orders based on lowest cost"
2. Set your preferred source (gets first priority)
3. System automatically calculates costs for other sources
4. ✅ Enable "Auto Process Fulfillment Requests"

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Order Automation Settings

Auto Process Fulfillment Requests

This is the most important setting!

• ✅ TURN THIS ON to make orders flow automatically
• ❌ Leave this off and orders will sit in "Processing" status forever
• When enabled: Orders automatically route to suppliers based on your settings
• When disabled: Orders require manual approval for each fulfillment request

Order Hold Options (Use Sparingly)

Only enable these if you need manual review:

• Multiple Fulfillment Requests: Holds orders that split across multiple suppliers
• Contains Firearms: Holds orders with firearm products for compliance review

⚠️ Warning: Each hold option adds manual steps that slow down your automation.

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Additional Settings

When Orders Can't Be Routed

Issue: Order has no eligible shipping method, item is out of stock, etc.

Your options:

• Place Order On Hold: Wait for inventory to refill (recommended)
• Cancel Order: Immediately cancel unroutable orders

Best practice: Choose "Place Order On Hold" so you can fulfill orders when inventory returns instead of losing sales.
 

Fulfillment Request Number Format

Choose how your fulfillment request numbers appear:

• Based on channel reference number
• Based on internal order ID

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What Happens Next

With automation properly configured:

1. Orders arrive from your sales channels
2. Flxpoint automatically routes them based on your settings
3. Fulfillment requests go to suppliers without manual intervention
4. You get notifications about order status and any issues

Common Mistake: Users often skip enabling "Auto Process Fulfillment Requests" and then wonder why orders aren't routing. Don't forget this crucial step!