Flxpoint lets you automatically place incoming orders On Hold for review based on conditions you define. You can combine multiple conditions in a single rule (using “When” and “Is”), add optional “And” conditions, and apply a tag when the rule fires.

🔍 What Are Advanced “On Hold” Rules?

Advanced “On Hold” rules let you hold an order automatically at import time when specific criteria are met. Examples include high total weight, shipments to specific states, potential fraud patterns, or PO Box addresses.

• Up to 5 total rules per account
• Each rule supports up to 5 “And” conditions
• Optional: Apply a tag to orders when the rule triggers
• You can edit or delete rules; reordering isn’t supported

🛠️ How-to Guides

A. Enable “On Hold” Automation

1. Go to Settings → Orders.
2. In Order Automation, enable Place orders On Hold for review.
3. Optional: enable Based on advanced rules to configure custom conditions.

B. Create a New Hold Rule

1. Click Add Rule to open the configuration slide-out.
2. Build your condition using the When (field) and Is (operator/value) selectors.
3. Click Add under the current condition to include up to 5 “And” conditions.
4. Toggle Tag order when rule is applied to add one or more tags (optional).
5. Click Save Rule.

Tip: Use separate rules to represent “OR” logic between different scenarios.

C. Edit or Delete a Rule

1. In Order Automation → Hold Rules, click the settings icon to edit.
2. Remove individual conditions or delete the entire rule as needed.

D. Common Use Cases

• Heavy orders: When → Order · Total Weight → Is → Greater than → 50
• State exceptions: When → Shipping Address · State → Is → Equal To → Alaska
• Potential fraud: When → Order · Order Total → Is → Greater than → 1000 And Shipping Address · Address 1 → Contains → PO Box
• Name mismatch: When → Shipping Address · Full Name → Does not equal field → Billing Address · Full Name

🧪 Tutorial

Create a Multi-Condition Hold Rule

Goal: Hold orders shipping to Alaska that also exceed 50 lbs, and tag them for review.

1. Go to Settings → Orders → Order Automation and click Add Rule.
2. Set:
   1. When → Shipping Address → State → Is → Equal To → Alaska
   2. Click Add to append an “And” condition.
   3. When → Order → Total Weight → Is → Greater than → 50
3. Enable Tag order when rule is applied and add a tag like Review – AK overweight.
4. Click Save Rule. New orders meeting both conditions will import on hold with the tag.

📚 Reference

1) Available Fields

Shipping Address & Billing Address

• Address Line 1, Address Line 2, City, Company Name, Country, Country Code, Email, First Name, Full Name, Last Name, Phone, Postal Code, State, State Code

Order

• Channel, Note, Order Total, Order Type, Total Line Items, Total Quantity, Total Weight

Order Line Items (choose at least one if applicable)

• Cost, Price, Quantity, SKU, Title, Weight

Listing Variants (choose at least one if applicable)

• ASIN, Description, Dimensional Weight, Estimated Cost, Estimated Dropship Fee, Estimated Shipping Cost, GTIN, List Price, MAP, MPN, MSRP, Master SKU, Quantity, Requires FFL, SKU, Title, UPC, Weight

Listing Parent (choose at least one if applicable)

• Brand, Category 1, Category 2, Category 3, Description, Parent SKU, Title

2) Operators (by field type)

3) Limits & Behavior

• Max 5 rules total; the Add Rule button disables at 5.
• Max 5 “And” conditions within a single rule.
• Use multiple rules to represent OR scenarios.
• When a rule triggers, the order is placed on hold and optional tags are applied.
• Editing or deleting a rule updates behavior for future imports.

4) Examples Library

• HI/AK routing review: State In List [Hawaii, Alaska]
• High-value audit: Order Total > 1000
• FFL items manual check: Listing Variants → Requires FFL = True
• Oversize check: Total Weight ≥ 70
• Name mismatch: Shipping Full Name ≠ Billing Full Name