Adding a channel in Flxpoint allows you to integrate external sales platforms where you sell products, such as Shopify, Amazon, or eBay. Once connected, Flxpoint can sync product data, inventory levels, and order information between your account and the channel, streamlining operations and ensuring consistency across all platforms.
When adding a new channel, you will configure the integration to map product data, automate inventory updates, and manage orders, including tasks like syncing orders and sending back tracking information. This process ensures that your listings stay up-to-date, and you can fulfill orders efficiently from a central hub, whether you manage one or multiple channels.
Each channel connection is customizable, allowing you to tailor settings for pricing modifiers, inventory rules, and order management, giving you full control over your sales operations from within Flxpoint.
How to Add a Channel
To guide you through the steps for adding a new channel in Flxpoint, you can follow the instructions outlined above.
After You Add a Channel
Once you've successfully added a sales channel, you'll be directed to the channel's integration page, as shown in the screenshot below. This page includes several key sections to configure and manage your channel effectively:
Import Listings: Activate this option to sync your product listings from the selected sales channel (e.g., Shopify) into your Flxpoint account. This ensures that all your products are available for management within Flxpoint.
Publish Listings: Use this feature to push product updates or new listings from Flxpoint to your sales channel. Ensure it's active to keep your store's inventory up-to-date.
Sync Listings: This option allows you to synchronize any changes to your product data between Flxpoint and the sales channel. It's essential to have this enabled for smooth operations.
Get Orders: Enable this setting to pull orders from the sales channel into Flxpoint. This is critical for order management and processing.
Sync Orders: Activate this to update order status and tracking information from Flxpoint back to your sales channel. This ensures seamless communication with your customers about their order statuses.
Need Help?
If you encounter any challenges or require further guidance while configuring your sales channel, feel free to contact support@flxpoint.com. Our support team is here to assist you!
How to Use the Channel Wizard
The channel wizard will allow you to setup every integration at once. However, some channels do not support all of our integrations, so those integrations will be blocked from connecting during the integration process.
1. Enter a channel (if you already setup a channel)
2. Enter the Integrations section
3. Click Get Started
4. Select your channel
5. Put in the connection information
6. Toggle on the integrations you need and configure their settings
How to Manage Sales Channel Settings
Customize how each sales channel behaves by adjusting the sales channel's settings to suit your business needs.
Settings
Auto Generate Fulfillment Request on Import: When this toggle is enabled, Flxpoint will automatically create a fulfillment request after routing the order according your routing preferences. Any order with a fulfillment request that cannot be created automatically will be placed on hold for you to review.
Flag Unmanaged Items as Not Shippable: Unmanaged items are products imported with your order that do not exist inside Flxpoint. Since the product record does not exist inside Flxpoint, the system is unable to route the item.
Flagging the unmanaged item as 'Not Shippable' will allow the system to leave off this product from the fulfillment request and process the remaining products. This prevents the entire order from being placed on hold for review.
Protect Against Duplicate Orders: If an order comes in that is similar to another order (same address, same time-frame, same items), the order will be placed on hold and identified as a potential duplicate order.
Link Listings After Building Listings: If this setting is enabled, we will automatically attempt to link listings in Flxpoint to existing listings on this channel immediately after building. When a listing is linked, it means the system is connected to the listing and can control the listing.
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